Services

A well-designed drive solution begins with a clear understanding of the application. That’s why every project at Metronix starts with expert consulting from our drive and application specialists. Together, we analyze your requirements and boundary conditions – technically sound, vendor-independent, and with a holistic perspective.

Whether you’re at the initial project idea or already have a concrete specification, we support you in:

• defining performance, motion, and control requirements
• selecting suitable servo drives, motors, and system components
• reviewing interfaces, bus systems, and safety concepts
• evaluating load profiles, thermal conditions, and power supply strategies

Our consulting doesn’t end with product selection – it lays the foundation for an efficient, scalable, and cost-effective drive concept that integrates seamlessly into your machine or system.

Metronix Consulting – ensuring technology fits perfectly.

The right design is the first step toward a reliable and efficient drive solution. With Metronix design software, we help you size your application quickly, safely, and in compliance with standards – from the initial concept to selecting the optimal servo drive.

Our software offers you:

• Fast calculation of drive torques, load profiles, and required dynamics
• Automatic product selection based on your technical specifications
• Simulation of realistic motion profiles for maximum planning reliability
• Seamless transition to our commissioning tools (e.g. Metronix ServoCommander)

Whether linear drive, rotary motion, or complex multi-axis application – our design software efficiently guides you to the ideal combination of servo drive and motor, tailored to your industry, environment, and control architecture.

Our experts are also happy to assist you personally.

To ensure our drive solutions integrate seamlessly into your design, we provide CAD data for all servo drives and motors – fast, detailed, and in all common formats.

Whether for initial drafts or final machine integration, our CAD models give you planning reliability and help you account for collision-free design, easy assembly, and optimal space utilization right from the start. You’ll receive 2D and 3D data in STEP, IGES, DXF, and other formats – precisely matched to all current product variants.

Metronix CAD Data – turning ideas into perfectly fitting components.

CAD Data | Download

A successful project launch begins with precisely coordinated commissioning. Our experienced service technicians can support you directly on-site – handling installation, wiring, parameter setup, and the initial functional test of your Metronix drive solution.

Our range of services includes:

• Professional installation and connection testing
• Support with system integration
• Initial commissioning including parameter setup and function testing
• On-site documentation and user briefing

With installation by Metronix, you ensure maximum operational safety, fast project execution, and optimal system performance from day one.

Metronix On-Site – when efficiency, experience, and optimal functionality matter.

To help you install your Metronix drive solution safely, efficiently, and in compliance with standards, we provide comprehensive operating and installation manuals. Our documentation is clearly structured, technically detailed, and practice-oriented – covering everything from mechanical integration to electrical commissioning.

Our manuals include:

• Step-by-step instructions for installation, connection, and commissioning
• Important information on safety, EMC, cooling, and protective measures
• Technical data, wiring diagrams, and system overviews
• Up-to-date documents for all servo drive series and accessory components

All documentation is available in multiple languages and complies with current standards and regulations.

Metronix – reliably documented. For a smooth start.

Manuals | Download

Downtime costs time and money – that’s why we guarantee a fast response. Through our support hotline, you can reach our experienced service technicians directly. We’ll get back to you within 24 hours to resolve your issue as quickly as possible.

Our services for you:

• Technical support for malfunctions, failures, or error messages
• Rapid fault analysis and concrete action recommendations
• Direct contact with a qualified technician – no call center
• Reliable escalation in case of critical system downtime
• Optional on-site service deployment by our team upon request

Easy to reach. Response guaranteed.

Regular maintenance and inspection ensure the longevity and availability of your drive systems. Our service makes sure your servo drives and components operate reliably – before unexpected downtime occurs.

In the event of a defect, our repair service restores your Metronix components quickly and precisely – using original parts and qualified specialists directly from the manufacturer.

Our services at a glance:

• Condition testing of our servo drives and peripheral components
• Functional and safety tests, including documentation and recommendations for action
• Component replacement, firmware updates, and cleaning
• Fault diagnosis and repair with original parts
• Pick-up and delivery service upon request

We offer maintenance as a one-time service or within an individual maintenance contract.
Our repair service stands out for its short turnaround times and cost-effective solutions.

Metronix Maintenance and Repair Service – for safe and reliable drive technology.

Our product trainings provide practical knowledge for the safe and efficient use of your Metronix servo drives and drive components. Whether commissioning, parameter setup, troubleshooting, or system integration – we prepare your team for real-world applications.

Your benefits:

• In-depth understanding of our products and software tools
• Step-by-step guidance for commissioning and parameter configuration
• Practical tips for diagnostics, maintenance, and optimization
• Flexible formats: online, on-site, or at Metronix in Braunschweig
• Suitable for beginners, service technicians, and system integrators

Our trainings are conducted by experienced application engineers – focused, solution-oriented, and tailored to your specific needs.

Metronix Product Trainings – knowledge that drives.

Optimal design is the key to reliable, powerful, and cost-effective drive solutions. In our design training, we provide the know-how you need to precisely match Metronix servo drives and motors to your application – practical and technically sound.

You will learn:

• Fundamentals of drive design and system dimensioning
• Determining load profiles, torques, speeds, and cycle times
• Efficient use of Metronix design software for product and system selection
• Consideration of environmental conditions, safety aspects, and interfaces
• Proven practical examples – from single-axis systems to complex setups

Our training is aimed at designers, application engineers, and system integrators who want to plan their projects efficiently and with long-term reliability.

Metronix Design Training – knowledge that provides confidence.

Our commissioning training provides you with the know-how to commission Metronix servo drives and drive systems quickly, safely, and in compliance with standards. Whether it’s a single axis or a networked system, you’ll learn step by step how to efficiently and reliably handle parameter setup, integration, and testing.

What to expect:

• Introduction to the Metronix ServoCommander software (MSC)
• Parameterization of drives and control loops
• Connection and testing of motor, feedback, and load
• Fault diagnosis, safety functions, and bus communication
• Practical tips for optimizing motion profiles and performance

This training is designed for commissioning engineers, service technicians, and automation specialists who want to work confidently and effectively with Metronix products in daily practice.

Metronix Commissioning Training – for a smooth start.